SHIPPING / FREQUENTLY ASKED QUESTIONS
Standard Delivery
Our standard shipping charges apply to the Contiguous U.S. Please allow 7-14 business days from the date the order was placed for delivery. For rush, backorder, international and special order shipments, please see the corresponding sections below.
Shipping Charges
Rush Orders
Next Day Orders
International Orders
Canadian Orders
Guam & Puerto Rico Orders
Hawaii & Alaska Orders
Gift Wrapping
Gift Certificates
Backorders
Returns
Special Orders
E-mail Policy
Safe & Secure
Shipping Charges
Shipping and Handling for the Contiguous U.S.
| Order Total |
Shipping Cost |
| $25.00 and under |
$6.95 |
| $25.01 to $50.00 |
$9.95 |
| $50.01 to $75.00 |
$12.95 |
| $75.01 to $100.00 |
$14.95 |
| $100.01 to $150.00 |
$15.95 |
| $150.01 to $200.00 |
$16.95 |
| $200.01 and up |
$19.95 |
Rush Deliveries require an additional $20 charge, please see the Rush Orders section below for details. For Next Day shipping prices or costs for shipping orders outside the 48 Continental United States, check the corresponding sections below.
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Rush Orders
If you would like your order to be rushed (delivered 2nd business day after date of our receipt for orders placed before 12pm Pacific) simply choose the "Rush Delivery" option at the time of check out. A $20.00 rush fee will be applied to your order. Please note if your order has a back ordered item, all available items will be shipped "rush" and the remaining back ordered item(s) will be shipped via USPS or regular ground UPS. All "rush" orders must have a street address. "Rush" orders will not be delivered to P.O. box addresses. Special item orders (drop shipments) and International orders are not eligible for "Rush" delivery. Puerto Rico, Guam, Hawaii, Alaska and Canada are also not eligible for "Rush" order delivery.
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Next Day Orders
If you would like your order to be send Next day Delivery (delivered 1 business day after date of our receipt for orders placed before 12pm Pacific) simply choose the "Next Day Delivery" option at the time of check out. A $30.00 next day fee will be applied to your order. Please note if your order has a back ordered item, all available items will be shipped next day delivery and the remaining back ordered item(s) will be shipped via USPS or regular ground UPS. All next day orders must have a street address. Next Day orders will not be delivered to P.O. box addresses. Special item orders (drop shipments) and International orders are not eligible for Next Day delivery. Puerto Rico, Guam, Hawaii, Alaska and Canada are also not eligible for Next Day order delivery.
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International Orders
Please note International Orders include all countries outside of the 48 contiguous United States, excluding Puerto Rico, Guam and Canada (see the corresponding sections below for Shipping Charges to these areas). All international orders will have an additional $35 added to regular delivery charge. For questions concerning international orders, please call (818) 543-0778 or send an e-mail to our Customer Service Center.
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Canadian Orders
All Canadian orders will incur an additional $15 charge. For questions concerning Canadian orders, please call (818) 543-0778 or send an e-mail to our Customer Service Center.
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Guam & Puerto Rico Orders
All orders shipping to Guam & Puerto Rico will incur an additional $15 charge. For questions concerning these orders, please call (818) 543-0778 or send an e-mail to our Customer Service Center.
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Hawaii & Alaska Orders
All orders to Hawaii and Alaska will incur an additional $15 charge. For questions concerning these orders, please call (818) 543-0778 or send an e-mail to our Customer Service Center.
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Gift Wrapping
Gift wrapping is available. All gift wrapping will include a gift card. If you provide a message for gift wrapping in the designated message box in the shopping cart, we will write it in for you. For all gift deliveries, delivery address must be provided in shipping information, otherwise gift will be delivered to billing address.
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Gift Certificates
Shop Knuckleheads Gift Certificates with envelopes are available in denominations of $10 (SGGC10) and $25 (SGGC25). Gift certificates are sales tax free, however minimum regular delivery charge applies to each delivery address. If it's a "rush" order, please add an additional $15 to regular minimum delivery charge to each delivery address. Sales tax will be calculated at time of purchase of merchandise with gift certificates (applies only to California residents).
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Backorders
Sometimes items become sold out and go on back order. As soon as we receive your item(s) in our warehouse, we will ship it right out to you. If you order here on the web, you will be given the option of splitting your order which contains available item(s) and item(s) on back order. If you split your order, all available item(s) will ship immediately to you in one order, and any back order item(s) will ship later on a separate order. Separate shipping charges will apply to each order. If you choose not to split your order, all item(s) will ship together when item(s) on back order are all ready to ship to you. (This will delay shipment of available items to you, but may save you some shipping charges.) You can check on the status of your back order by contacting our Customer Service Center.
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Returns
If you made a mistake on the size of an item or you do not like what you received, simply return the item to us within thirty (30) days of receipt with your reasons for returning, and we'll be happy to exchange or refund your money (Special Orders excluded and excluding the cost of any return freight charges). Due to copyright regulations, video, audio and software titles that have been opened may only be exchanged for another copy of the same title. If we make a mistake on shipping you the wrong merchandise from what you ordered, please contact our Customer Service Center with an explanation within thirty (30) days, and we'll be happy to exchange or refund your order, plus shipping charges (Special Orders excluded). Please DO NOT return merchandise without an RMA (return merchandise authorization) number. To obtain an RMA number just call 1-800-3STOOGES or request it via email at
custserv@shopknuckleheads.com.
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Special Orders
All special orders have been designated with a "Special Order" message. A separate $15.00 fee will be applied to each Special Order item. Gift wrapping and rush delivery are not available for these items. No refunds available on Special Orders, exchanges only. Please note, Special Order items cannot be shipped to International locations.
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E-mail Policy
Your e-mail is important to identify you as a Shop Knuckleheads customer. Your e-mail and secret password give you access to your Order Status and account information. We will maintain privacy of your e-mail address information, and will not grant access to third parties without your permission. Shop Knuckleheads will periodically update you on specials, promotions and catalog information. If you prefer not to hear from Shop Knuckleheads by e-mail, please advise our Customer Service Center.
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Safe & Secure
Your security is very important to us, so you can be sure that we take extra care to insure that your shopping experience at ShopKnuckleheads is safe and secure. Your information is encrypted, secure and never released. You might have noticed the GoDaddy Secured Seal on the website. This means we have a Secure Sockets Layer Certificate and that your data is encrypted and protected. You will see a small lock at checkout confirming your security and protection, and the website address ‘https’ which indicates you are in a secure environment.
We also feature an additional layer of security from McAfee Security which fights to prevent cybercrime by conducting daily safety tests on our store site. McAfee has designed these tests to detect unwanted attacks based on comprehensive spam, adware and spyware scans. You can rely on the McAfee Shield at the top of our Home page which tells you that McAfee is testing our store site everyday for your safety and security. The McAfee Shield should give you confidence that your shopping experience at ShopKnuckleheads is safe and secure.
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