Anything that is titled "FREE SHIPPING" only applies to the contiguous USA. All other order International orders will be charged for the shipping fee that USPS charges.
We have a few vendors that dropship our items so your order may came in multiple shipments.
We will always provide a tracking # to your email.
We are not responsible for lost or damaged items caused by the USPS, UPS, FedEx or any other carrier...but we will always do our best to replace the item.